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Tag: customer experience

Omni-channel CX is Incomplete Without IVR

Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.

Call Center CX Surveys Requires Best of Breed Expertise

The term best of breed has been overused, but the concept of finding the best solution for the problem never goes out of style. When it comes to customer experience (CX) surveying, some call centers ignore the best… Read More