Updated on April 19, 2019 by Walter Good
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Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Updated on April 19, 2019 by Walter Good
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Market pundits have predicted the decline of call centers as a critical component of consumer care. In reality, call centers continue to be the single most important component of consumer care in the digital age. Research shows 69 percent… Read More
Updated on April 19, 2019 by Walter Good
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The term best of breed has been overused, but the concept of finding the best solution for the problem never goes out of style. When it comes to customer experience (CX) surveying, some call centers ignore the best… Read More
Tag: call center
Voice Driven Research Improves Call Center Performance
Updated on April 19, 2019 by Walter Good
Leave a Comment
Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Category: Call Center Training, Customer Experience, Uncategorized Tags: call center, customer journey, CX
Four keys to better measure call center CX
Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Category: Call Center Training, Customer Experience, IVR Surveys Tags: call center, customer journey, CX, NPS
Why call center IVR surveys of customers is on the rise
Updated on April 19, 2019 by Walter Good
Leave a Comment
Market pundits have predicted the decline of call centers as a critical component of consumer care. In reality, call centers continue to be the single most important component of consumer care in the digital age. Research shows 69 percent… Read More
Category: Call Center, Call Center Training, IVR Surveys Tags: call center, customer care
Call Center CX Surveys Requires Best of Breed Expertise
Updated on April 19, 2019 by Walter Good
Leave a Comment
The term best of breed has been overused, but the concept of finding the best solution for the problem never goes out of style. When it comes to customer experience (CX) surveying, some call centers ignore the best… Read More
Category: Call Center, Call Center Training, Customer Experience Tags: call center, customer experience
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