Who Is PinPoint Research?
PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market. With over 30-years’ experience, PinPoint Research pioneered the use of IVR technology for consumer survey research. Today, our proprietary hosted IVR survey and Speech-to-Text data processing technology solutions power the largest global brand’s surveys and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications.
Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven reliable systems, leading technology, and a dedication to client satisfaction.