Updated on April 18, 2019 by Walter Good
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As the number of customer service channels continues to expand surveying consumers about their customer experience becomes more complex. Which channel is best for customer outreach and follow-up? What’s the best means for consumer outreach to elicit a… Read More
Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Updated on April 19, 2019 by Walter Good
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Customer experience (CX) research has been experiencing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital… Read More
Month: September 2018
Matching the Survey Channel Makes for Better Customer Service
Updated on April 18, 2019 by Walter Good
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As the number of customer service channels continues to expand surveying consumers about their customer experience becomes more complex. Which channel is best for customer outreach and follow-up? What’s the best means for consumer outreach to elicit a… Read More
Category: Call Center, Customer Experience
Omni-channel CX is Incomplete Without IVR
Updated on April 19, 2019 by Jonathan Marcotte
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Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Category: Call Center, Customer Experience, IVR Surveys Tags: customer experience, customer journey, omni-channel
Is Voice Driven Data Capture Part of Your CX Strategy?
Updated on April 19, 2019 by Walter Good
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Customer experience (CX) research has been experiencing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital… Read More
Category: IVR Surveys, Uncategorized, Voice-driven Research
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