Posted on July 18, 2019 by Walter Good
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How many times have you contacted a call center only to be greeted with an automated voice that says, “This call may be recorded for training purposes”? Recording inbound calls have become routine. However, does anyone really use… Read More
Month: July 2019
“Your Call May Be Recorded…” But Who Listens?
Posted on July 18, 2019 by Walter Good
Leave a Comment
How many times have you contacted a call center only to be greeted with an automated voice that says, “This call may be recorded for training purposes”? Recording inbound calls have become routine. However, does anyone really use… Read More
Category: Call Center, Call Center Training, Speech-to-text, Voice-driven Research
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