Walter Good

Website:

http://www.pinpointresearch.com

Profile:

As President of PinPoint Research, Good has been responsible for building on PinPoint’s 30-year history of pioneering IVR survey technology and integrating Speech-to-Text solutions to meet the needs of global brands enterprise customer experience solutions.

Posts by Walter Good:

• Call Center CX Surveys Requires Best of Breed Expertise
• Voice Surveys Deliver Actionable For Brand Insight
• Every Customer Touchpoint Is a Branding Opportunity, Even IVR Surveys
• Improved ASR Technology Makes IVR Voice Surveys an Essential Call Center Resource
• Wanted: Better Qualitative CX Data