Updated on April 19, 2019 by Walter Good
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Market pundits have predicted the decline of call centers as a critical component of consumer care. In reality, call centers continue to be the single most important component of consumer care in the digital age. Research shows 69 percent… Read More
Tag: customer care
Why call center IVR surveys of customers is on the rise
Updated on April 19, 2019 by Walter Good
Leave a Comment
Market pundits have predicted the decline of call centers as a critical component of consumer care. In reality, call centers continue to be the single most important component of consumer care in the digital age. Research shows 69 percent… Read More
Category: Call Center, Call Center Training, IVR Surveys Tags: call center, customer care
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