Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Updated on April 19, 2019 by Walter Good
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The term best of breed has been overused, but the concept of finding the best solution for the problem never goes out of style. When it comes to customer experience (CX) surveying, some call centers ignore the best… Read More
Tag: customer experience
Omni-channel CX is Incomplete Without IVR
Updated on April 19, 2019 by Jonathan Marcotte
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Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Category: Call Center, Customer Experience, IVR Surveys Tags: customer experience, customer journey, omni-channel
Call Center CX Surveys Requires Best of Breed Expertise
Updated on April 19, 2019 by Walter Good
Leave a Comment
The term best of breed has been overused, but the concept of finding the best solution for the problem never goes out of style. When it comes to customer experience (CX) surveying, some call centers ignore the best… Read More
Category: Call Center, Call Center Training, Customer Experience Tags: call center, customer experience
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