Updated on April 19, 2019 by Walter Good
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Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Tag: customer journey
Voice Driven Research Improves Call Center Performance
Updated on April 19, 2019 by Walter Good
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Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Category: Call Center Training, Customer Experience, Uncategorized Tags: call center, customer journey, CX
Omni-channel CX is Incomplete Without IVR
Updated on April 19, 2019 by Jonathan Marcotte
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Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Category: Call Center, Customer Experience, IVR Surveys Tags: customer experience, customer journey, omni-channel
Four keys to better measure call center CX
Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Category: Call Center Training, Customer Experience, IVR Surveys Tags: call center, customer journey, CX, NPS
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