Updated on April 19, 2019 by Walter Good
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Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Tag: CX
Voice Driven Research Improves Call Center Performance
Updated on April 19, 2019 by Walter Good
Leave a Comment
Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Category: Call Center Training, Customer Experience, Uncategorized Tags: call center, customer journey, CX
Four keys to better measure call center CX
Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Category: Call Center Training, Customer Experience, IVR Surveys Tags: call center, customer journey, CX, NPS
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