Updated on August 28, 2018 by Walter Good
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survey methodology and system design needs to align to the unique aspects of customer care call center management.
Category: Call Center Training, Customer Experience, IVR Surveys Tags: call center, customer journey, CX, NPS
Tag: NPS
Four keys to better measure call center CX
Updated on August 28, 2018 by Walter Good
Leave a Comment
survey methodology and system design needs to align to the unique aspects of customer care call center management.
Category: Call Center Training, Customer Experience, IVR Surveys Tags: call center, customer journey, CX, NPS
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