Updated on April 19, 2019 by Walter Good
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Even though they talk to customers via telephone, email and chat, the most siloed operation in your customer service operation is your call center. Historically, call centers have been segregated from other parts of the organization concerned with… Read More
Tag: Voice of the customer
Call Center Silos Are Eroding Omnichannel Success
Updated on April 19, 2019 by Walter Good
Leave a Comment
Even though they talk to customers via telephone, email and chat, the most siloed operation in your customer service operation is your call center. Historically, call centers have been segregated from other parts of the organization concerned with… Read More
Category: Call Center, Call Center Training, VoC Tags: VoC, Voice of the customer
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